Commonly Asked Questions:
Trimming your candle wick before each burn not only prolongs the candle life, but also keeps you and your home safe. See that little clump of burnt carbon left on the end of your wick, just snip that part off and leave 1/4" and we guarantee a safer experience. While you're here: Always burn within sight, candles get lonely and dramatic when left alone, especially around drafts or other flammable objects. Candles make terrible babysitters, do not leave burning candles alone with pets or children.
When you first light your candle, let it burn for at least 3 hours, this allows the wax pool to reach the entire width of the candle jar and will prevent build up of wax on the sides and a sinking hole in the middle (a.k.a tunneling). Here's the deal, we suggest taking a strip of aluminum foil and wrapping it at the top edge of your jar, this generates more evenly dispersed heat and will melt waxes on the sides. Still not working? When your wax is solid and cooled, take a blunt knife and carefully slice out the uneven wax walls so that your candle top is now flat and even. Re-burn and you should be good to go!
Don't panic, we'll figure this out! Please take photos of the broken item(s) and take photos of the outside of your package and send them to firstname.lastname@example.org so we can submit those to USPS or UPS for evidence. Next, we can either ship a new replacement, we ask the customer cover shipping or you're welcome to a refund minus shipping costs. Visit our Refund Policy page for more: https://thesaldomar.com/policies/refund-policy
Yes we do, if you’re interested in working with us, you can find us on Faire.com, or shoot us an email at email@example.com to work directly with us. Receive 10% off your first wholesale order of $100+ if you work with us directly.
All of the products we offer are vegan friendly unless specifically stated otherwise. We use high quality plant-based wax, oils, butters and fats to create our candles, lotions and skin-loving soap bars.